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Warranty

Warranty Type Description Standard Warranty Extended Warranty
SHELL CSMI warrants against water loss (through the spa shell) due to workmanship or manufacturing defects for the lifetime of the spa shell. Lifetime Lifetime
ACRYLIC SURFACE CSMI warrants the interior surface material of the spa shell against blistering or delaminating for a period of five years. (See Surface Warranty in the Exclusions portion of this document). 5 Years 5 Years
HEATER CSMI warrants, the heater, as originally installed, against defects in material and workmanship, for a period of two years. 2 Years 5 Years
PUMP CSMI warrants the pump(s) due to motor failure or malfunction due to defects in material and workmanship for a period of two years. Pump shaft seal is covered for 1 year against defect in material and workmanship. The warranty includes pump seal (part only) necessary for repair. Damage resulting from a neglected leaking shaft seal is not covered under warranty. This includes but is not limited to bearing seizure, end bell failure, start switch failure, impeller failure and capacitor failure. It is the responsibility of the customer to report shaft seal failure before further damage can occur. 2 Years 5 Years
CONTROL CSMI warrants the control system (pack and keypad) against malfunction due to defects in material and workmanship for a period of two years 2 Years 5 Years
LEAK CSMI warrants the factory installed plumbing against water loss due to defects in material and workmanship for a period of two years, with conditional exclusions. This warranty specifically covers leaks from the jet fittings, drain fittings, internal plumbing, filter canister, mechanical float water gauge and light lens. 2 Years 5 Years
LED LIGHTING CSMI warrants the optional LED lighting to be free from defects in material and workmanship for a period of two years. 2 Years 2 Years
SYNTHETIC CABINET CSMI warrants the Synthetic cabinet to be free from defects in material and workmanship for a period of two years. This warranty specifically covers the cabinet’s structural integrity (excluding surface stain or color). The cosmetic finish is warranted to be free from defects at the time of initial delivery to the original consumer purchaser. Fading and weathering of the surface will naturally occur over time and are not considered warrantable defects. Due to thermal expansion properties of Polyethylene material, contraction and expansion in synthetic cladding can occur over varying temperatures. However, under no circumstances either of these conditions can be construed as warping from its original form. Bowing of the spa cabinets due to temperature variations and extreme conditions are considered normal and are not covered under the spa limited warranty. Normal wear and tear and discoloration are not considered manufacturing defects and are not warrantable. 2 Years 5 Years
FRAME CSMI warrants the spa structure frame to be free from defects in material and workmanship for a period of two years. 2 Years 5 Years
PURIFICATION SYSTEM CSMI warrants the purification system to be free from defects in material and workmanship for a period of two years. This covers the O3 One Advanced system, and UV Sanitizer. 2 Year 2 Years
ENTERTAINMENT SYSTEM CSMI warrants the factory installed entertainment system (power supply, speakers, Wi-Fi) to be free from defects in material and workmanship for a period of two years. This warranty specifically excludes water damage. 2 Years 2 Years
OTHER COMPONENTS Jet inserts, filter lid & lock ring are warranted against malfunction due to defects in material and workmanship for a period of two years (these parts are a part replacement only/no labor coverage). Failure to maintain water chemistry and/ or neglect in cleaning the stainless-steel components could escalate the chemical attack on the stainless. Due to environmental conditions out of our control, we are unable to warranty discolorations or corrosion on stainless steel parts. The following items are not included in this limited warranty but are warranted to be free from defects in material or workmanship at the time of delivery to the original consumer purchaser from the dealer: Filter cartridge, dirty filters, loose unions, pinched or misaligned gaskets, closed water valves, closed jets, fuses, expired light bulbs, disconnected power cords, 24” waterfall, & sacrificial anode 2 Years 2 Years