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Shipping Policy

COAST SPAS MANUFACTURING SHIPPING POLICY

DELIVERY

  1. Product Availability: Our products are available for delivery within the United States and Canada. Please note that availability may vary based on geographic location and product type.
  2. Lead Times: We strive to ensure timely delivery of our spas to our valued customers. However, please be aware that lead times may vary depending on factors such as product availability, customization options, and current demand. We will provide you with an estimated lead time at the time of purchase, and our team will keep you informed of any changes or delays.
  3. Delivery Options:
    • a) Standard Delivery: Our standard delivery service includes curbside delivery to the address specified during the checkout process. The delivery driver will unload the spa from the delivery truck and place it at the curbside of your property.
    • b) Five stars Delivery: For a more comprehensive delivery experience, we offer white glove delivery service. This premium service includes delivery of the spa to your preferred location on your property, unboxing, assembly, and removal of packaging materials. Additional charges may apply for this service, and it is available in select areas only. Please contact our customer support team for more information and to check availability in your area.
  4. Scheduling Delivery: Once your spa is ready for shipment, our logistics team will reach out to you to schedule the delivery. We will work with you to find a mutually convenient date and time for the delivery. Please ensure that someone is available at the delivery location to receive and inspect the spa upon arrival.
  5. Preparing for Delivery: To ensure a smooth delivery process, please make sure to:
    • Clear any obstacles or debris that may impede the delivery path.
    • Measure the designated location to ensure it can accommodate the size and dimensions of the spa.
    • Ensure there is a suitable foundation or surface for the spa installation, as specified in the product documentation.
    • Ensure that any required electrical connections or installations are completed by a qualified professional before the delivery date.
  6. Change of Delivery Address: If you need to change the delivery address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that additional charges may apply, and changes may cause delays in the delivery timeline.

SHIPPING DETAILS

  1. Delivery Schedule: Our deliveries typically take place between 8:00 a.m. and 5:00 p.m. from Monday to Friday. If you are unavailable to accept the delivery, a delivery notification card will be issued with further instructions. For smaller shipments handled by courier, they may be left at your door if deemed secure.
  2. Signed Acknowledgement: Larger shipments carried by a common carrier require a signed acknowledgement of receipt. In such cases, the carrier will contact you in advance to schedule a suitable delivery time.
  3. Inspection on Delivery: We kindly request that you carefully inspect your item(s) upon delivery. You may be asked to sign a Proof of Delivery receipt. If you notice any damage to the item(s) or packaging, please make a note of it on the delivery receipt. In the event of significant damage, you have the option to refuse the delivery. In such cases, please clearly indicate "refused due to damage" on the receipt.
  4. Signature Requirement: For certain deliveries, a signature may be required. The driver may be unable to complete the delivery without obtaining a signed delivery receipt.
  5. Extraordinary Delivery Conditions: Extraordinary delivery conditions, such as difficult access or remote locations, may incur an additional fee. Please note that some geographic areas may have service restrictions. In specific remote locations, delivery will be made to the closest Pick-Up Centre designated by the courier. Customers will receive telephone notifications when their shipments are available for pick-up.
  6. Multiple Shipments: In cases where multiple items are included in an order, they may be shipped separately due to size. As a result, they may arrive at different times. If any individual package in your order exceeds 25 kg (50 lbs), assistance may be required to unload the package upon arrival.

 

Please note that our shipping policy aims to provide a smooth and efficient delivery experience. However, unforeseen circumstances such as extreme weather conditions, transportation issues, or other factors beyond our control may occasionally cause delays. Rest assured that we will make every effort to keep you informed and resolve any issues that may arise.

 

SHIPPING COSTS

  1. Shipping rates: Shipping costs will vary depending on the destination, product size, and weight. During the checkout process, you will be provided with an estimated shipping cost based on your location and selected products. Please note that additional charges may apply for remote areas or special delivery services.
  2. Free Shipping: We may offer free shipping promotions on select products or orders that meet specific criteria. Please refer to the terms and conditions of each promotion for eligibility details. Free shipping, if applicable, will be clearly indicated during the checkout process.
  3. Taxes and Duties: The customer is responsible for any applicable taxes, duties, or customs fees associated with the shipment. These charges may vary depending on the destination country or region. Please consult your local customs office for more information on potential charges.

 

ORDER TRACKING

Once your spa is shipped, we will provide you with a tracking number and instructions on how to track your shipment. You can monitor the progress of your delivery online through the designated shipping carrier's website. Please allow a reasonable amount of time for tracking information to become available after the shipment has been dispatched.

If you have any questions or need assistance with tracking your order, please contact our customer support team, and we will be happy to assist you.

Please note that unforeseen circumstances such as extreme weather conditions, transportation issues, or other unforeseen events may occasionally cause delays in the delivery process. In such cases, we will make every effort to communicate with you promptly and provide updates regarding the status of your shipment.

 

ADDITIONAL INFORMATION

  1. International Shipping: Currently, we only offer shipping within the United States and Canada. If you are located outside of these regions and are interested in our products, please contact our customer support team to discuss alternative shipping options.
  2. Third-Party Shipping Providers: In some cases, we may utilize third-party shipping providers to fulfill and deliver your order. While we work with reliable shipping partners, please note that we are not responsible for any delays, damages, or issues that may arise during transit. We will, however, work closely with the shipping provider to resolve any such issues and ensure a satisfactory resolution for our customers.
  3. Returns and Exchanges: For information on our returns and exchanges policy, please refer to our dedicated Returns and Exchanges page on our website. We strive to provide a hassle-free experience for any return or exchange requests, and our customer support team is available to assist you throughout the process.

If you have any further questions or require additional information, please don't hesitate to contact our customer support team at 1-866-262-7877. We are here to ensure your shipping experience with Coast Spas Manufacturing is as smooth and satisfactory as possible.