Frequently Asked Questions

Regular use of Coast Spas Hot Tubs can promote relaxation, stress relief, improved sleep, and relief from muscle tension and joint pain.

Hydrotherapy in Coast Spas Hot Tubs involves the soothing effect of warm water and targeted jet massages, providing therapeutic benefits such as increased blood circulation and muscle relaxation.

Yes, the warm water and massage features in Coast Spas Hot Tubs can help reduce stress levels by promoting relaxation and easing tension in both the body and mind.

Coast Spas Hot Tubs offer hydrotherapy benefits that can help alleviate arthritis symptoms and joint pain by providing buoyancy, reducing pressure on joints, and promoting flexibility.

The relaxation induced by warm water and hydrotherapy can help users unwind, leading to improved sleep quality and a more restful night's sleep.

Regular use of hot tubs may contribute to improved cardiovascular health by promoting blood circulation, reducing blood pressure, and enhancing overall cardiovascular function.

Yes, the combination of warm water and targeted jet massages in Coast Spas Hot Tubs can aid in muscle recovery, reducing soreness and promoting faster healing after physical activity.

Coast Spas Hot Tubs are designed for energy efficiency, helping users save on operating costs while enjoying the therapeutic benefits of hot tub use.

Yes, the combination of physical and mental relaxation, improved sleep, and stress reduction in Coast Spas Hot Tubs contributes to enhanced overall well-being.

Coast Spas Hot Tubs provide a social and recreational space, fostering quality time with friends and family. The hot tub experience can enhance lifestyle and leisure activities.

The size of the Coast Spas hot tub you need depends on the number of people you want it to accommodate. Coast Spas has Hot Tubs ranging from 2-seater to 8-seater.

It depends on the personal preference. If you want to just relax with your partner, then a 2-seater hot tub might be the best option for you or you want to have your kids or grand kids spending time in the hot tub then you can look for models that accommodates 4 to 5 people. You can check that on Coast Spas product pages to determine the best model for your needs.

The type of seating in your hot tub depends on your personal preference and comfort. Coast Spas hot tubs offer various seating options, including loungers and bench seats, allowing you to choose the type of seating that suits your preferences.

The ideal location for your hot tub can vary, but consider factors like privacy, accessibility, and structural support. You can place the Hot Tubs on a deck, or backyard depending how much space you have for the hot tub.

Coast Spas hot tubs are designed with energy efficiency in mind, incorporating insulation and efficient components to minimize energy consumption.

Coast Spas hot tubs offer a range of features, such as customizable jets, LED lighting, and audio systems, allowing you to personalize your hot tub experience.

The maintenance required for a Coast Spas hot tub is similar to other hot tubs and may include water testing, cleaning, and occasional filter replacement

The cost of a Coast Spas hot tub, including installation and ongoing costs such as electricity and chemicals, can vary depending on the model, size, features, and additional customization options. It is best to contact a Coast Spas dealer for specific pricing information.

Coast Spas offers a range of hot tub models, each with unique specifications. Explore the official website or contact a dealer for detailed information on specific models.

The dimensions vary depending on the model. Refer to the product specifications on the website or product documentation for accurate measurements.

Coast Spas Hot Tubs come with different seating capacities. Some models allow customization of the seating configuration. Check the specifications for each model for details.

Coast Spas typically uses high-quality materials, including durable acrylic shells, premium insulation, and sturdy frames. Refer to the specifications for each model for detailed construction information.

Water capacity varies among models. Refer to the specifications for each hot tub to find the exact water capacity based on the chosen configuration.

The number and placement of jets vary by model. Check the specifications to understand how Coast Spas strategically positions jets for optimal hydrotherapy benefits.

Coast Spas typically employs advanced filtration systems. Refer to the specifications for information on the filtration technology and recommended maintenance intervals.

Coast Spas integrates energy-efficient features such as full-foam insulation and energy-efficient pumps. Check the specifications for details on the energy-saving components of each model.

Most Coast Spas Hot Tubs feature digital controls for temperature, jet intensity, and lighting. Refer to the specifications to understand the digital control capabilities of each model.

LED lighting is a common feature in Coast Spas Hot Tubs, and some models allow customization of lighting options. Check the specifications for details on available lighting features.

Coast Spas typically uses partial & full foam insulation for enhanced energy efficiency. Refer to the specifications for information on the insulation system used in each hot tub model.

Water features may be included in certain Coast Spas models. Consult the specifications for each hot tub to learn about the availability and design of water features.

The electrical requirements vary among models. Check the specifications for each hot tub to understand the voltage, amperage, and whether a dedicated electrical circuit is necessary.

Coast Spas often provides customization options for shell and cabinet colors. Check the specifications for each model to explore available color choices.

Coast Spas offers durable and insulated hot tub covers. Consult the specifications for each model to learn about the specific features and materials used in the covers.

Coast Spas employs advanced water care systems. Check the specifications for details on the water care technology and recommended maintenance products.

Warranty coverage varies by model and component. Refer to the specifications for each hot tub to understand the comprehensive warranty details.

Some Coast Spas models may feature audio systems. Check the specifications for details on available audio options and customization features.

Certain Coast Spas models are suitable for indoor installation. Refer to the specifications for each hot tub to understand the requirements and recommendations for indoor installations.

To start, remove the cover, turn on the power, and set the desired temperature. To shut down, turn off the power, secure the cover, and ensure all jets are off before leaving.

Coast Spas typically recommends a water temperature between 100�F to 104�F (37.8�C to 40�C) for an enjoyable and comfortable hot tub experience.

It's generally recommended to clean the filters every 4-8 weeks, depending on usage. Follow Coast Spas' guidelines for proper cleaning procedures to maintain optimal filtration.

No, it's advisable to use hot tub-specific cleaning products recommended by Coast Spas. Household cleaners may contain ingredients that can harm the hot tub components.

Coast Spas provides guidelines for water chemistry. Regularly test and balance the pH, alkalinity, and sanitizer levels. Follow the recommended products and dosages for proper maintenance.

Coast Spas generally recommends using water that meets their water quality guidelines. In some cases, tap water may need treatment to ensure it's suitable for the hot tub.

The frequency of water changes depends on usage and maintenance. Typically, it's recommended to drain and refill the hot tub every 3-4 months to refresh the water.

Yes, some Coast Spas models are suitable for indoor installation. Ensure proper ventilation, structural support, and access for installation and maintenance.

Coast Spas provides a troubleshooting guide in the product documentation. Check for issues such as error codes, unusual sounds, or water quality issues and refer to the guide for solutions.

Yes, Coast Spas emphasizes safety. Follow guidelines on water temperature, duration of use, and avoid alcohol consumption while using the hot tub. Educate users on safe entry and exit procedures.

Winterizing your hot tub is an essential step to ensure that it remains in good condition and ready for use when the weather warms up. You can see the owner's manuals on how to winterize your hot tub.

Coast Spas may have seasonal promotions or discounts. It's recommended to check their official website or contact a local dealer for current offers.�

Coast Spas Hot Tubs offer financing options through Financeit. This financing is only available for the customers residing in Canada. You can apply Financing on this page:�https://www.financeit.ca/en/direct/payment-plan/YT0mbD0mcD1UUjd1bEdNem9JeWx0NUZDcC0xNnN3JnM9MCZ2PTE=/apply

Coast Spas Hot tubs offer energy-efficient models with features such as advanced insulation and energy-efficient pumps. While these models may have a higher upfront cost, they can lead to lower operating costs over time.

Coast Spas Hot Tub does not offer any trade-in program currently.

The average lifespan of a hot tub is typically around 10 to 20 years, depending on factors like maintenance, usage, and the quality of the hot tub.

The water pump's capacity is important for powering the jets. Hot tubs with more jets may require higher pump capacities to ensure adequate water flow and pressure. Coast Spas has put low amp pump that produces more power with less energy consumption.

Coast Spas is known for prioritizing energy efficiency. While comparisons may vary, Coast Spas hot tubs often meet or exceed industry standards for energy-saving features.�The energy consumption can be checked in each products pages tabs.

Yes, many Coast Spas Hot Tubs are suitable for indoor installation, but it's important to follow specific guidelines provided by Coast Spas and consult local building codes.

The ideal location for your hot tub can vary, but consider factors like privacy, accessibility, and structural support. You can place the Hot Tubs on a deck, or backyard depending how much space you have for the hot tub.

It is always recommended to consult with your healthcare professional before using a hot tub if you have any medical conditions or concerns.

Coast Spas offers a hassle-free return process for hot tubs (conditions apply). Customers can initiate a return by contacting the authorized representative within a specified timeframe.

Customers are typically required to initiate a return within a specific timeframe from the date of hot tub delivery. Contact the authorized representative for detailed information on the return window. (Conditions apply)

Coast Spas usually allows one return per hot tub purchase, ensuring that each customer has a fair opportunity to explore the product and make a decision. (Conditions apply)

While customized 'Tailor-Made' Coast Spas Hot Tubs may not be eligible for returns, they can often be exchanged for an alternative model. Contact the authorized representative for details (conditions apply).

Consumable services and accessories include shipping charges associated with delivery and return, as well as any installed or consumed accessories like Water Care products, filters, cover lifters, etc. (conditions apply)

Customers are generally responsible for shipping charges associated with the delivery, return, and exchange of Coast Spas Hot Tubs. It's important to factor in these costs when considering a return.

Yes, Coast Spas allows the return of damaged or defective parts. Customers should contact the authorized representative and follow the specific process outlined for returning parts (conditions apply).

If you receive the wrong parts due to Coast Spas staff advice or shipping errors, you can initiate a return within a specified timeframe. The return process includes returning the incorrect part and placing a new order for the correct one.

Customers generally have up to 30 days from the time of receiving their order to initiate a return for parts that are no longer required or were ordered incorrectly.

For any questions or assistance regarding returns and exchanges, customers can contact Coast Spas Customer Service Department at 1-604-514-8111, extension 489, Monday to Friday from 8:00 am � 4:30 pm PST.

The length of the hot tub warranty can vary depending on the manufacturer and specific model. Please check the warranty with in product pages of coastspashottubs.com

The parts and components covered by the hot tub warranty will typically include the shell, cabinet, plumbing, electrical components, and specific mechanical parts. Refer to the warranty documentation for a detailed list.

The process for making a warranty claim and the contact information will be provided in the warranty documentation. You can claim warranty at this link as well https://coastspas.microsoftcrmportals.com/

The customer service process during the warranty period will depend on the area. Contact Coast Spas and the team will provide support and guidance for warranty-related inquiries, claims, and troubleshooting.

The specific maintenance and usage requirements to keep the hot tub warranty valid will be outlined in the warranty documentation. It is important to follow the manufacturer's guidelines for regular maintenance, water care, and any other specified requirements.

If there is any damage caused by improper installation, then you need to contact Coast Spas for help and the team will guide you further.

To place an order, visit the official Coast Spas website, select the desired hot tub model, customize as needed, and follow the online ordering process, including providing necessary contact and delivery information.

Coast Spas typically offers various customization options, including hot tub model, color, jet configuration, cover type, and additional accessories. Explore the available choices during the online ordering process.

Yes, customers can often track the status of their online orders by logging into their account on the Coast Spas website or by contacting the customer service department for real-time updates.

Coast Spas online buying website usually accepts various payment methods, including credit cards, debit cards, and other secure online payment options. Check the website for a list of accepted payment methods.

Coast Spas offers financing options for hot tub purchases. Explore the financing details on the website or contact customer service for information on available financing plans.

Changes to orders may be possible within a certain timeframe. Contact the customer service department promptly to inquire about order modifications and discuss any potential adjustments.

Shipping and delivery charges are typically calculated based on factors such as the delivery location, hot tub model, and any additional accessories. The website should provide a clear breakdown of these charges during the ordering process.

The delivery time can vary based on factors like the hot tub model, customization options, and the delivery location. Customers can usually find estimated delivery times during the online ordering process or by contacting customer service.

Order cancellation policies may vary. Customers should refer to the website's terms and conditions or contact customer service promptly to inquire about the possibility of canceling an order.

Coast Spas may periodically offer promotions, discounts, or special deals. Check the website for current offers or contact customer service for information on any ongoing promotions.

It is generally recommended to change the water in your hot tub every 3 to 4 months, but frequency may vary based on usage and water quality.

To keep the water clean and balanced, you will typically need to use chemicals such as chlorine or bromine, pH adjusters, and sanitizer additives.

It is advisable to test the water in your hot tub at least once a week to ensure proper chemical balance and adjust as needed.

Cleaning the hot tub filters should be done every 1 to 2 months, depending on usage. Follow the dealer�s instructions for proper cleaning procedures.

The best way to clean the hot tub shell and cover is to use a non-abrasive cleaner recommended by the dealer, following the provided instructions.

Scaling and staining can be prevented by regularly balancing the water chemistry and using products specifically designed to control scale and stain formation. If scaling or staining occurs, follow the dealer�s instructions for appropriate removal methods.

To winterize your hot tub, drain the water, clean and dry the shell and components, and follow the manufacturer's instructions for adding antifreeze and protecting the equipment.

If there is a problem with your hot tub, it is recommended to contact the Coast Spas dealer and they will provide service for your Coast Spas Hot Tub.

The lifespan of a hot tub cover can vary, but it's common to replace it every 2 to 3 years. Signs of wear, fading, or loss of insulation efficiency may indicate the need for replacement. You can buy a replacement cover from coastspashottubs.com.

Coast Spas typically recommends replacing hot tub filters every 12 to 24 months, depending on usage. Regular cleaning and proper maintenance can extend the lifespan of the filter.

It is not recommended to clean the filter while the hot tub is in use. Turn off the hot tub, follow Coast Spas' guidelines for filter maintenance, and ensure the power is off before removing the filter.

Coast Spas may recommend using a filter cleaner or a mild, non-foaming detergent. Follow their guidelines on filter cleaning procedures outlined in the product documentation.

The code 40 on your control panel is a prompt to set the time on your spa. Proper time settings are essential for the filtration cycle and other features to function correctly.

Ensure your spa's control panel is set to the "High Range" mode. In"Low�Range," the heating is limited to a maximum of 99�F. Refer to your�spa�owner�s manual for more details on adjusting the settings.

You can disable reminders by accessing the "Settings" menu on your spa's control panel. This will allow you to customize reminder settings according to your preference.�

If the control panel display is excessively wet, wipe it down. Ensure�it's�not in sleep mode and wait 2 seconds after pressing a button for a response.

Check if the spa jets are fully open by turning the jet internals counter-clockwise. Also, try activating all pumps and adjusting the water knob (water diverter). If the issue persists, contact your spa dealership.

First, ensure the power is on at the GFCI breaker. If�there's�still no power,�get in touch with�the dealership where you�purchased�your spa.

Please refer to the user guide using the link below and let us know if you have questions. https://www.balboawatergroup.com/getdoc.cfm?id=2391

Electric appliances should not be permitted within 5 feet (1.5 meters) of the spa, unless they are built-in by the manufacturer.

Electrical shock in spas can occur due to faulty wiring, improper grounding, or the use of electrical appliances near water. This can lead to serious injuries or even fatalities due to electrocution. Please contact your nearest service technician or contact Coast Spas for more info.

The first step is to check the breaker box for any tripped breakers. If you find any, reset them and then check to see if the hot tub is heating up. If the breaker trips again, you may need to replace it. If the breaker is not tripped, the next step is to check the water flow. Make sure the water is flowing freely and that the filter is clean. If the water flow is blocked, the hot tub won't be able to heat up properly. If the water flow is not the issue, the next step is to check the heater. Make sure the heater is plugged in and that the thermostat is set correctly. If the heater is malfunctioning, it may need to be replaced. These are the basic steps to troubleshoot a hot tub that won't heat. If you follow these steps and still can't get the hot tub to heat up, you may need to call a professional for help. A professional can diagnose the issue and provide the necessary repairs to get your hot tub back up and running.

Coast Spas offer three kinds of cover lifter for maximum comfort while opening your hot tub cover. It is almost effortless to lift the covers with Covermate Easy, Covermate 2 and Covermate 3. It will depend on your hot tub which lifter will fit.

There are various types of steps available for hot tubs, including matching cabinet all weather woodgrain steps that are anti slip. They are usually easy to install and often require no additional tools.

Yes, you can add a sound system to your hot tub. Options include built-in speakers, Bluetooth-enabled systems, or floating waterproof speakers that can be connected to your device.

Hot tub aromatherapy scents are available in different fragrances. They are typically used by adding it to the aromatherapy injector in Coast Spas hot tubs.

Hot tub maintenance accessories include filter cleaners, chemical dispensers, water testing kits, and cover cleaners. They are readily available from hot tub accessory suppliers and can assist in keeping your hot tub well-maintained.

The ideal location for your hot tub can vary, but consider factors like privacy, accessibility, and structural support. You can place the Hot Tubs on a deck, or backyard depending how much space you have for the hot tub.

The requirements for the foundation or base of your hot tub may vary depending on the specific model, but it typically involves a solid and leveled surface capable of supporting the weight of the hot tub when filled with water.

The space needed for the hot tub and additional equipment, such as a cover lifter or steps, will depend on their specific dimensions. Refer to the Coast Spas guidelines or instructions for the required space.

The ideal electrical supply for your hot tub will depend on its specific requirements. It is recommended to consult with a licensed electrician to ensure proper installation and meet safety codes.

You don�t need plumbing specifically to fill the hot tub. You can fill the hot tub with a garden hose.

The weight of the hot tub when filled with water will vary depending on its size and capacity. It is crucial to assess the structural integrity of your deck or patio to ensure it can support the weight. Consult with a professional if necessary.

It is recommended to have sufficient clearance around the hot tub for easy access and maintenance. A general guideline is to allow at least 18-24 inches of clearance on all sides.

It is recommended to get a Coast Spas weather-shield cover which is tested to conserve the energy.